"CA-wcc-services" went to not active status in WCC server
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"CA-wcc-services" went to not active status in WCC server

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Article ID: 251539

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

The CA-wcc-services not starting while the CA-WCC starts fine.

 

Environment

UWCC

Resolution

"CA-wcc-services" not starting

We reviewed the logs we can see that the collector was not able to connect to the Oracle database

INFO   | jvm 1    | 2022/09/27 13:38:09 |      208 |  at java.lang.Thread.run(Thread.java:821)
INFO   | jvm 1    | 2022/09/27 13:38:09 |      208 | Caused by: oracle.net.ns.NetException: could not resolve the connect identifier  "ORCL19"
INFO   | jvm 1    | 2022/09/27 13:38:09 |      208 |  at oracle.net.resolver.NameResolver.resolveName(NameResolver.java:179)

The connection.properties file was having a different password for collector when compared to WCC file

The issue was resolved by copying the WCC connection.properties to the collector connenction.properties