ERROR: "CCIInit Exception: Hardware error from call CSNBRNGL" OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

User reported that they are having issue connecting to Web Viewer and this error was in the configtool log.

Connection Test for CCI Server Information

Connection failed.                                                              
CCIInit Exception: Hardware error from call CSNBRNGL returnCode 8 reasonCode 16000

Environment

Output Management Web Viewer 12.1

Cause

Security

Resolution

Security had to fix access that was revoked. Security admin had to grant the user access rights for resource CSNBRNGL