CCIInit Exception Hardware error from call CSNBRNGL 12.1 Web Viewer

Products

• Output Management Web Viewer

Issue/Introduction

User reported that they are having issue connecting to 12.1 Web Viewer  and this error was in the configtool log.

Connection Test for CCI Server Information  
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Connection failed.                                                              
CCIInit Exception: Hardware error from call CSNBRNGL returnCode 8 reasonCode 16000

Environment

Release : 12.1

Component : OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

Security had to fix some access that was revoked.

Security admin had to grant the user access rights for resource CSNBRNGL