How Service catalog attachments are saved in SDM via non ssl URL.
Article ID: 251362
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Catalog
Issue/Introduction
How attachments are created in SDM via non-secured URL when it is uploaded through Catalog during ticket creation.
Environment
CA Service Management : 17.X
Resolution
In catalog
1.Administration->Configuration->ServerInformation
2.Administration->Configuration->CA Service Desk
In SDM:
1.Administration->OptionManager->CA ServiceCatalog
2.Administration->System->Servers
In PAM:
1.Operations->DataSet->CA SLCM->SLCM_GlobalDataset
All should be pointing/Enabled to HTTPS
After enabling as above attachments are saved with SSL URL.
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