Alert email header corrupted/wrong encoding

Products

• CA Automic Dollar Universe

Issue/Introduction

DUAS alert emails are corrupted and encoding provides a wrong characters.

From the universe.log:

| 2022-08-08 08:41:03 |INFO |X|IO |pid=1826.1379847040| NOTIFY_SMTP               | [vsejc02] NOTIFICATION_EMAIL [SEND OK] / Dollar Universe: [NODE] [] [] [TESTMAIL] '58

| 2022-08-08 08:45:30 |INFO |X|IO |pid=1826.1396632448| NOTIFY_SMTP               | [vsejc02] NOTIFICATION_EMAIL [SEND OK] / Dollar Universe: [NODE] [] [] [TESTMAIL] `F§Ð

| 2022-08-08 08:48:54 |INFO |X|IO |pid=1826.1654651776| NOTIFY_SMTP               | [vsejc02] NOTIFICATION_EMAIL [SEND OK] / Dollar Universe: [NODE] [] [] [TESTMAIL]
:OX

The customized Header should have output like this: "Dollar Universe: [!MU!] [!TSK!] [!SES!] [!UPR!] !STATUS!"

The last status part is corrupted for an unknown reason.

Environment

Release : 6.x and 7.x

Component: Automic Dollar Universe

OS: zLinux

Cause

Missing libraries.

Resolution

Compare libraries installed on your working and not working servers.

E.g.

32bit libraries installed on zLinux1 (test server, email headers worked fine):

glibc-32bit
glibc-locale-base-32bit
libcrypt1-32bit
libgcc_s1-32bit

32bit libraries installed on zLinux2 (email headers corrupted) only these were installed:

glibc-32bit
libgcc_s1-32bit

After installing the missing libraries and restarting DUAS, the email headers are working normally again and status information is readable again.