Pie chart widget missing when exporting to PDF

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

You are in Project>>Tasks and add three widgets to the Timeline view, one being a pie chart.  When selecting Actions>>Export to PDF, the title of the chart shows but the pie chart is missing

Steps to Reproduce

1. Log in to Clarity Modern UX (MUX)
2. Open a project
3. Go to 'Tasks' module
4. Click on Timeline View
5. Click 'Show Widgets' icon
6. Click 'Manage Widgets'
7. Click 'New Widget'
8. Create and add a Number Tile widget
9. Create and add another Number Tile widget
10. Create and add a Pie Chart widget
11. 
12. Click 'Actions'>>'Export to PDF'
13. Once done, click 'Open'; you will see all widgets in the PDF
14. Close the pdf and go back to Clarity
15. Move the Pie Chart so that it is the first widget
16. Click 'Actions'>>'Export to PDF'

Expected Results - All widgets will be visible

Actual Results - You will see the title of the chart but not the pie chart

 

 

Environment

Release : 16.0.3

 

Cause

DE66826

Resolution

Does not occur in 16.0.3 patch 1 and above.

Workaround - 

Usually the first export to pdf works, so if you refresh or navigate away from the Tasks module and then return resolves the issue most times.