How to remove manually Client Automation Agent Installation ?

Products

• CA Client Automation
• CA Client Automation - IT Client Manager

Issue/Introduction

In case of corrupted Client Automation Agent installation, uninstallation command lines may fail.

How to remove manually the Agent components on the computer ?

Environment

Client Automation 14.5

Resolution

1- Execute these commands to stop and kill all running process :

hmagent stop
caf stop
caf kill all
cfsystray stop
camclose
csampmux stop

taskkill /F /IM cfsystray.exe
taskkill /F /IM hmagent.exe
taskkill /F /IM caf.exe
taskkill /F /IM rchost.exe
taskkill /F /IM sd_jexec.exe
taskkill /F /IM cam.exe
taskkill /F /IM csampmux.exe
taskkill /F /IM dm_primer.exe

 

 

2- Execute these commands to delete the directories

 

RD /S /Q "C:\Program Files (x86)\CA\DSM"
RD /S /Q "C:\Program Files (x86)\CA\SC"

 

Remark :

Adapt the path "C:\Program Files (x86)\CA" with installation path 

 

 

 

3- Execute following commands to remove the registry keys :

REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{25CCFBFE-BDE1-43F8-B078-C9AC89B21AF2}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{501C99B9-1644-4FC2-833B-E675572F8929}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{624FA386-3A39-4EBF-9CB9-C2B484D78B29}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{62ADA55C-1B98-431F-8618-CDF3CE4CFEEC}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{6B511A0E-4D3C-4128-91BE-77740420FD36}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{84288555-A79E-4ABD-BA53-219C4D2CA20B}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{9DA41BF7-B1B1-46FD-9525-DEDCCACFE816}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A312C331-2E7A-42E1-9F31-902920C402EE}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C0C44BF2-E5E0-4C02-B9D3-33C691F060EA}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{DA485AC8-BACB-492D-9B1E-14AA5B61597E}" /f
REG DELETE "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{DA485AC8-BACB-492D-9B1E-14AA5B61597E}" /f

REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\133C213AA7E21E24F9130992024C20EE" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\2FB44C0C0E5E20C49B3D336C190F06AE" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\55588248E97ADBA4AB3512C9D4C22AB0" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\683AF42693A3FBE4C99B2C4B487DB892" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\7FB14AD91B1BDF645952EDCDACFC8E61" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CA584ADBCABD294B9E141AAB51695E7" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\9B99C10544612CF438B36E5775F29892" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C55ADA2689B1F1346881DC3FECC4EFCE" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\E0A115B6C3D4821419EB77474002DF63" /f
REG DELETE "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\EFBFCC521EDB8F340B879CCA982BA12F" /f

REG DELETE "HKCR\Installer\Products\133C213AA7E21E24F9130992024C20EE" /f
REG DELETE "HKCR\Installer\Products\2FB44C0C0E5E20C49B3D336C190F06AE" /f
REG DELETE "HKCR\Installer\Products\55588248E97ADBA4AB3512C9D4C22AB0" /f
REG DELETE "HKCR\Installer\Products\683AF42693A3FBE4C99B2C4B487DB892" /f
REG DELETE "HKCR\Installer\Products\7FB14AD91B1BDF645952EDCDACFC8E61" /f
REG DELETE "HKCR\Installer\Products\8CA584ADBCABD294B9E141AAB51695E7" /f
REG DELETE "HKCR\Installer\Products\9B99C10544612CF438B36E5775F29892" /f
REG DELETE "HKCR\Installer\Products\C55ADA2689B1F1346881DC3FECC4EFCE" /f
REG DELETE "HKCR\Installer\Products\E0A115B6C3D4821419EB77474002DF63" /f
REG DELETE "HKCR\Installer\Products\EFBFCC521EDB8F340B879CCA982BA12F" /f

REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\CAMessageQueuing" /f
REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\CAWIN" /f
REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\DMPrimer" /f
REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\DSM Framework" /f
REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\DsmSxpInstaller" /f
REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\EGC3.0N" /f
REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\Shared" /f
REG DELETE "HKLM\SOFTWARE\WOW6432Node\ComputerAssociates\Unicenter ITRM" /f
REG DELETE "HKLM\SYSTEM\CurrentControlSet\Services\caf" /f
REG DELETE "HKLM\SYSTEM\CurrentControlSet\Services\CA-MessageQueuing" /f
REG DELETE "HKLM\SYSTEM\CurrentControlSet\Services\hmagent" /f
REG DELETE "HKLM\SYSTEM\CurrentControlSet\Services\CA-SAM-Pmux" /f

4- Reboot the computer