When taking certain actions in the AWI when ssl is used by setting sslenabled=1 in the ucsrv.ini file (meaning the REST API is using ssl for communication), there are errors that look like the following. Examples:
Release : 21.0.x
Component: AWI, REST API, JCP
The AWI and REST API do not have a trusted connection. During login, the AWI checks with the JCP if the REST API is running, but not necessarily that it has a trusted connection. This means that when using AWI actions that requires searches of some sort that are done through the REST API, it is unable to communicate with the REST API through a trusted connection which is required when running the REST API with sslenabled=1 set
Please note that for steps 1, 3 and 4, you may need to get a security or system admin involved to find the best way to export and import certificates from a keystore