Symantec DLP Endpoint Agent does not prompt for MIP credentials

Products

• Data Loss Prevention

Issue/Introduction

When loading Microsoft Office products, DLP MIP integration should prompt a user for MIP credentials so that DLP can inspect sensitivity labels and decrypt MIP encrypted documents, but no credential prompt occurs. 

Cause

15.8 introduced a new executable auth.exe that exists within the Endpoint Agent installation directory. As this is an executable not previously included with the product, it may be missing from antivirus exclusions. 

Resolution

Please ensure that auth.exe is included in the necessary A/V exclusions per Technical Article 160045