Clarity Upgrade stuck on a step for several hours
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Clarity Upgrade stuck on a step for several hours

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Article ID: 250789

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Clarity upgrade has been stuck on a step of DB for the last 8+ hours and with no error

Environment

Release : Any

Resolution

Sometimes the install/upgrade script may go in sleep/hold mode in the OS

1. Bring up the command prompt in which the upgrade is running

2. Hit Enter few times 

If the issue was with the CMD being on hold by the OS, it should wake up, resume and start running the next steps of the script