SOI console missing "Alert Queues" tab after CU4 upgrade
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SOI console missing "Alert Queues" tab after CU4 upgrade

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Article ID: 250624

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

I upgraded EEM to 12.6.3 and SOI to CU4.
SOI console opens with no "Alert Queues" tab.  I have tried multiple times including clear cache and close out all other apps, but the problem still persists.  

Environment

Release : 4.2 CU4

Component : Service Operations Insight (SOI) Console

Resolution

The issue has been resolved after updating the JRE  from Version 1.8 update 301 to update 341c. 

Additional Information

In some cases, an error on the customization of the Label of UserAttribute4 could cause the whole Alerts tab to disappear.