Catalog page broken after migrating the DB.
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Catalog page broken after migrating the DB.

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Article ID: 250558

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Restored a copy of the PROD mdb to DR(different instance ) and After trying to login, Service catalog pages are broken. 

Environment

Release : 17.3

Component : Catalog - Request Detail

Resolution

Need to update the filestore to the correct location:
 
     update usm_configuration set value = '<<SHARED FILESTORE LOCATION>>' where name = 'documentroot'  and group_name like '%filestoreconfiguration%'

Note: <<SHARED FILESTORE LOCATION>> should be accessible from Catalog server.