DropBox Securlet fails to trigger Policy for certain users

Products

• CASB Securlet SAAS

Issue/Introduction

• DropBox Securlet fails to trigger Policies such as Content Inspection
• Not all users are affected (policy triggers as expected for some and not others)
• Investigate does show some API activity for the affected user (such as sign in, download)
• not all activity is recorded (such as upload) when compared to other users performing the same activities

 

Cause

The user is not properly set in the Securlet user database.

Resolution

• Support can open a ticket with Engineering on customer behalf
• Engineering to perform a script/update for the affected users
• The script will fetch the user and all its files from SaaS and insert them in the database
• Events reporting for the user should start working normally after that