Fatal error during awinstall when changing the master's IP address

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Applications Manager's Master or Automation Engine has been migrated to different host, and during the upgrade/install process the new IP address is provided, but the below error is seen.

****  Automation Engine, Ip, User name, Oracle id - Do not match ***** 
      old_master=MASTER  master=MASTER
      old_ip=old.ip.address  ip=new.ip.address
      old_user=APPWORX user=APPWORX
      old_oracle_id=appmgr oracle_id=appmgr
      old_net_connect=@amtest net_connect=@amtest
Change Database to new values                      [N] ?Y

CHANGE_MASTER_NAME =       Updating old to new values 
Fatal Error occurred - check the log /u01/app/appmanager/MATST/install/aw_install.log 

Engine host was migrated but not the database.

 

Environment

Applications Manager 9.x

Cause

Installation is unable to update the IP address

Resolution

Running the following sql to manually update the IP address:

so_operators set so_ip_address='new.ip.address' where so_oper_name='MASTER';
commit;

Replace new.ip.address with the actual new IP address, and replace MASTER with the actual master/automation engine name.