Errors while installing the hotfix84

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

D:\Program Files\CA APM\Introscope10.7.0.45>jre\bin\java.exe -jar APM10.7.0HF84.jar
Initializing hotfix

First Error:

Error while executing the scenario
java.io.IOException: Cannot update JRE that is used to execute the hotfix: D:\Program Files\CA APM\Introscope10.7.0.45\jre

Second Error:

creating backup archive of D:\Program Files\CA APM\introscope\jre in D:\Program Files\CA APM\introscope\hotfix\10.7.0-HF84\jre6322103599915440316.tar
Building tar: D:\Program Files\CA APM\introscope\hotfix\10.7.0-HF84\jre6322103599915440316.tar
When creating tar entry
java.io.FileNotFoundException: D:\Program Files\CA APM\introscope\jre\bin\server\classes.jsa (The system cannot find the file specified)

Environment

Release : 10.7.0

Component : Introscope

Resolution

We are getting the first error because we are using the JRE that is install with APM.

To install hotfix84, we need to have a separate JRE installed on your system. 

Example command:

D:\Program Files\CA APM\Introscope10.7.0.45>"c:\<path to jre>\bin\java.exe"  -jar APM10.7.0HF84.jar

For the second error:

We adjusted the permission and even made copy, but this did not help.

We made back up copy and then deleted the D:\Program Files\CA APM\introscope\jre\bin\server\classes.jsa and after this we are able to install the fix successfully.