UIM 20.4 CU4/CU5 - alarm viewer blank when removing "Creation time and date" column
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Article ID: 250062
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Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
Issue/Introduction
UIM 20.4 OC4 Alarm Viewer goes blank after removing "Creation time and date" column
Steps to reproduce the issue:
1. Login to OC
3. Edit Columns > Remove the column "Creation time and date" column
4. Move to Groups
5. Go back to Alarm Viewer and you can see that the alarm viewer is broken:
Below is the output of the Default UMPALARMVIEWERINFO when removing the "Creation time and date" column:
{"columns":[{"columnWidth":"150","columnName":"Alarm ID"},{"columnWidth":"350","columnName":"Alarm Message"},{"columnWidth":"160","columnName":"Owner"}]}
Restart Relogin and Clear Cache Does NOT help resolve the issue.
The only option is to run the query-> delete from UMPALARMVIEWERINFO [for that particular user]
Environment
- Release: UIM 20.4 - CU4
- Component: UIM OPERATOR CONSOLE - ALARM VIEWER
Resolution
- The issue is confirmed as fixed in UIM 20.4 CU6
- As a temporary workaround, edit the columns again and re-add the "Creation Time & Date" column.
Feedback
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Yes
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No