0365 Securlet activation encountered Internal Server Error with Reference

Products

• CASB Securlet SAAS
• CASB Advanced Threat Protection
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Standard
• CASB Securlet SAAS With DLP-CDS
• CASB Audit
• CASB Gateway
• CASB Security Premium

Issue/Introduction

Followed process of deactivating and "Activating the O365 Securlet"

After filling all necessary fields and clicking on "Import Sites" or "Import via CSV" there is a resulting red banner appearing in the top right corner of the CloudSoc window: 

Internal Server error. Reference: XXXXXX-XXXX-XXXX-XXXXXXXXXX

The error reference ID changes if we try on different browsers or when using incognito mode in Chrome. 

Cause

 In this case some Site's have incorrect fields in the backend DB which needed to be fixed.

NOTE: "Internal Server error" is a generic error, reason behind may be different each time 

Resolution

CloudSOC Engineering re-produced the issue after they discovered the exception is occurring for sites which have owner=null

This issue needs to be raised to CloudSOC Engineering to assist in checking the backend for incorrect fields in the database.

In Support case please provide details:

CASB Tenant ID (US or EU):

Activation Date / Time:

CloudSOC SysAdmin O365 Securlet Service Account - Email address:

O365 GA Service Account - Email address:

Copy/paste the red error reference ID

Screenshot of red error

Reason: Was reactivation to fix an error, add a new feature, or to switch to a different primary O365 account ?

Was purge option used during deactivation?

Provide HAR file if possible