ITPAM URL Does Not Load
Article ID: 249923
Updated On:
Products
Issue/Introduction
We can't seem to access the PAM URL anymore. PAM services are up and running and notice both java processes are running in Task Manager, but when access the PAM URL it tries but does not load.
Environment
Release : 4.3
Component : Process Automation
Cause
Error messages at the end of the log file follow this pattern:
2022-09-13 10:02:37,922 ERROR [com.optinuity.c2o.securitymanagement.EEMSessionContext] [9.200.83-8080-2] Error while authenticating EEM application with certificate
[Authenticate Error: Authentication Failed]
com.ca.eiam.SafeException: EE_SPONSORERROR iSponsor Error
at com.ca.eiam.SafeContext.authenticateWithCertificate(SafeContext.java:1936)
2022-09-13 10:02:37,922 ERROR [com.optinuity.c2o.wsd.trigger.util.TriggerUtil] [9.200.83-8080-2] Error while making connection with EEM. The username provided was xxxxxx
2022-09-13 10:02:37,922 ERROR [com.ca.pam.soap.ItpamSoapAction] [9.200.83-8080-2] unable to execute SoapRequest
com.optinuity.c2o.util.C2OException: Error while making connection with EEM
at com.optinuity.c2o.wsd.trigger.util.TriggerUtil.validateUser(TriggerUtil.java:162)
2022-09-13 10:02:40,014 ERROR [com.optinuity.c2o.workflowengine.C2oWorkFlowEngine] [cc-ed4e6edee86a] Error While Handling a response. Response is
org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.optinuity.c2o.bean.C2ORunTimeInstanceArchive#24605582]
at com.optinuity.c2o.persistence.RuntimeDatabaseManager.retrieveRunTimeInstance(RuntimeDatabaseManager.java:1877)
2022-09-13 10:02:40,014 ERROR [com.optinuity.c2o.server.mdb.WorkflowResponseListener] [cc-ed4e6edee86a] Rolling back the transaction
java.lang.RuntimeException: org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.optinuity.c2o.bean.C2ORunTimeInstanceArchive#24605582]
at com.optinuity.c2o.workflowengine.C2oWorkFlowEngine.handleResponse(C2oWorkFlowEngine.java:145)
2022-09-13 10:02:40,015 ERROR [com.optinuity.c2o.server.mdb.WorkflowResponseListener] [cc-ed4e6edee86a] Error Rolling Back Transaction, therefore releasing Process and dataset locks
2022-09-13 10:02:40,015 ERROR [org.apache.activemq.ActiveMQMessageConsumer] [cc-ed4e6edee86a] ID:Daysland-50264-1663077570749-1:33:1:1 Exception while processing message: ID:Daysland-50264-1663077570749-1:69:1:1:3307
java.lang.RuntimeException: java.lang.RuntimeException: org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.optinuity.c2o.bean.C2ORunTimeInstanceArchive#24605582]
at com.optinuity.c2o.server.mdb.WorkflowResponseListener.onMessage(WorkflowResponseListener.java:124)
Resolution
Restarting EEM resolved the problem.
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