Delay in receiving email notification for a job

Products

• Clarity PPM SaaS

Issue/Introduction

You have a job that runs at 9am, however you did not receive an email notification until four hours later.  What would hold up the email from being sent?

Environment

Release : All Supported Releases

Cause

The user's email server sent errors that there are too many connections to the host

Resolution

User needs to work with internal team and reconfigure to not block messages from our IP address

Additional Information

To find where the email is delayed, look at the properties of the email that was delayed.  If it shows that it is delayed on a Broadcom server, then open a request for our SaaS team to investigate