SiteMinder Web Agent: Trusted host registration failure (Errors occurred during the installation)

Products

• SITEMINDER

Issue/Introduction

Below error is observed during the WebAgent configuration.

 

 

Environment

Release : 12.8

Component : Web Agent

Cause

Examining the SiteMinder_Web_Agent_Configuration_Install_08_27_2022_10_03_18.log file (in the /install-config-info folder), we see the error was a trusted host registration error:

Executable command: "C:\Program Files\CA\webagent\win64\bin\smreghost.exe" -i example1.com -u "Siteminder" -p "********" -hn "Trust-IIS" -hc "IIS hco" -cf "COMPAT" -f "C:\Program Files\CA\webagent\win64\config\SmHost.conf"   

STDOUT: Registration failed ('A trusted host with the same name already exists').

=====================================================================

There was an existing trusted host of the same name, and the overwrite option was not selected during the Web Agent Configuration Wizard.

Resolution

There are three options to resolve this:

1) Choose a different trusted host name and run smreghost.exe from the command line

e.g: smreghost -i 192.168.0.1 -u SiteMinder -p mypw -hn "example hostname A" -hc DefaultHostSettings

2) Run smreghost.exe from the command line using the -o option to overwrite the existing trusted host. 

e.g: smreghost -i 192.168.0.1 -u SiteMinder -p mypw -hn "example hostname A" -hc DefaultHostSettings -o

3) Delete the existing trusted host on the policy server via the AdminUI, then run smreghost.exe with the options shown in the error output above.

e.g. AdminUI > Infrastructure > Hosts > Trusted Hosts