PAM Agent installation hangs at "Adding local configuration settings" on Linux OS

Products

• CA Process Automation Base

Issue/Introduction

PAM Agent installation hangs at "Adding local configuration settings" on Linux OS

No error in the installation logs

 

Environment

Release : 4.3

Component : Process Automation

Cause

entropy is below 3000 in Linux OS

Resolution

Process Automation requires an entropy of 3000 or greater

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/automic-process-automation/04-3-05/reference/troubleshooting.html#concept.dita_f3e7cf5a7cf2084505827853cdefd8be3b58ca7c_AgentorServerInstallationHangsonLinuxPlatforms

Follow these steps: 

In the Linux machine, run the following command to verify the entropy level:
 
cat /proc/sys/kernel/random/entropy_avail
 
Consider that the entropy level is less than 3000, then you cannot install CA PAM agent or server on the Linux machine.

Please ensure the entropy level is 3000 or greater and then retry the installation.