not able to start the WAAE Webserver after R12 upgrade from 11.3.6 SP7
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not able to start the WAAE Webserver after R12 upgrade from 11.3.6 SP7

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Article ID: 249408

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

I was able to run the autosys installer with a warning as stated below. After that I am not able to start the WAAE Webserver. I have attached the installer log files.

https://api-broadcom-ca-user.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=P+C9xoHSN6IlSOQ4AGMabQ==

Environment

Release : 12.0

Component :

Cause

There are no logs created.

The /webserver/bin files seems to be very old.

The Apache tomat version is 8.5 

Reviewed the  cawa_installer.log 

It appears that services were not shutdown  before upgrade. 

WAAE Web Server (ACE)                   14449  running

WAAE Application Server (ACE)           16422  running

 WAAE Scheduler (ACE)                    16606  running

WAAE Agent (WA_AGENT)                   13404  running

It managed to kill the other services but the Web server 

2022-08-25 12:34:29,539 [main] DEBUG com.ca.wla.ae.installer.common.service.UnixServiceManager - Status of the service : WAAE Application Server (ACE)           16422  running
 
2022-08-25 12:34:29,539 [main] INFO  com.ca.wla.ae.installer.common.service.UnixServiceManager - Retrying count : 9 
2022-08-25 12:34:44,539 [main] DEBUG com.ca.wla.ae.installer.common.service.UnixServiceManager - Killing the pid : 16422

2022-08-25 12:37:02,390 [main] DEBUG com.ca.wla.ae.installer.common.service.UnixServiceManager - Status of the service : WAAE Scheduler (ACE)                    16606  running
 
2022-08-25 12:37:02,390 [main] INFO  com.ca.wla.ae.installer.common.service.UnixServiceManager - Retrying count : 9 
2022-08-25 12:37:17,390 [main] DEBUG com.ca.wla.ae.installer.common.service.UnixServiceManager - Killing the pid : 16606

The webserver shpwed that it stopped fine

2022-08-25 12:32:11,670 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = Stopping waae_webserver.ACE (via systemctl):  [  OK  ]
2022-08-25 12:32:11,678 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = Executed waae_webserver.ACE stop.................................OK

But I guess this caused the files to be not copied properly and it did not startup after the upgrade

2022-08-25 12:40:54,613 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = Starting waae_webserver.ACE (via systemctl):  [FAILED]
2022-08-25 12:40:54,613 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read error stream = Job for waae_webserver.ACE.service failed because the control process exited with error code. See "systemctl status waae_webserver.ACE.service" and "journalctl -xe" for details.
2022-08-25 12:40:54,616 [main] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = Executed waae_webserver.ACE start................................FAIL 1
2022-08-25 12:40:54,618 [main] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =1

Resolution

Reverted the VM snapshot and made sure the services has been stopped properly.

After doing so the upgrade ran successfully. The services were started manually and they are running.