WCC Monitoring tab: Completed jobs show as still running
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WCC Monitoring tab: Completed jobs show as still running

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Article ID: 249373

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Autosys jobs that have completed are still reported in the WCC Monitoring tab as being in a running state.

Environment

Release : 12.0

Component :  Workload Automation AE (AutoSys)

Resolution

The recommended solution is to install the AutoSys CUM3 patch and patch followed the by the WCC CUM2.

Then clear the server cache to clean the collected data and recollect.

 

The AutoSys Workload Automation 12 SP1 CUM3 Patch number 99111412 for Linux is available under :

https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99111412&os=LINUX%20-ALL

 

The WCC CUM2 patch : 12.0 SP1 CUMULATIVE PATCH 2 Patch number 99111527 for Workload Control Center is available under :

https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99111527&os=MULTI-PLATFORM

 

Please note the installation of the patches will not retrieve the status of jobs that are already collected.  This fix will get the status for jobs from the time the fix is applied.  If you wish to fix all the job's statuses, then you will have to clean all the collected data and re-collect the data.

You can consult the following documentation page for detailed information :

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0-01/administrating/ca-wcc-administration/administer-the-monitoring-batch-interface.html

Look for "Clear the Server Cache" topic and you can clear the cache.