Southbound Communication to Spectrum not working

Products

• CA Service Operations Insight (SOI)
• CA Spectrum

Issue/Introduction

Southbound communication to Spectrum is not working and it appears that UCFBroker cannot establish a connection to the Spectrum connectors.
 

IFW connector log shows the below error message

ERROR  [<Connector-instance>] framework.UCFUtil - com/ca/ucf/remote/activemq/jndi/UCFActiveMQInitialContextFactory.

Environment

Release : 4.2, CUM 4

Component : Service Operations Insight (SOI) Manager

Cause

This is a known defect. 

Resolution

Fix-33208033.zip created  for CUM4 resolves issue.

Please find the attached Fix file and follow below steps to apply the fix on top of CU4.

1. Stop the IFW services where spectrum connector is installed
2. Take a backup of the below jar from IFW machine

          CA\SOI\lib\ivy\osgi.remote.sca.impl.jar

     3. Replace the above jar from attached jar

     4. Start the IFW services for spectrum connector

Once Connector is online the verify the .ubr file at below location on manager.

CA\SOI\ucf\ucf_broker_store

Once .ubr file created in above folder then please verify southbound synchronization.

Additional Information

The needed .jar file is attached to the bottom of this techdoc.