Changes to web forms are not taking effect
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Changes to web forms are not taking effect


Article ID: 249311


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


Need to hide the CAB approval field from the detail_chg.htmpl form but the change is not taking effect


Release : 17.3

Component : SDM - Web Screen Painter


- Physically delete the entire line from the detail_chg.htmpl form, save the form and clear the browser cache before testing.  Make sure to take a backup of the site directory before attempting the change.

- Run the command "dir /s" in the SDM install dir's site dir to see what copies of the files exist within the site directory and modify those files directly, preferably with the above approach.   Again, make sure backups have been taken before.