How to make the field "created via" visible in Request or Incident.
Release : 17.3
In the detail_in.htmpl add below statement:
<PDM_MACRO name=dtlDropdown hdr="Created" attr=created_via>
It will appear as below:
Also, can define the field as read only by adding as below:
<PDM_MACRO name=dtlReadonly hdr="Created" attr=created_via>