Add Created_via field in Request/Incident form

Products

• CA Service Desk Manager

Issue/Introduction

How to make the field "created via" visible in Request or Incident.

Environment

Release : 17.3

Component :

Resolution

In the detail_in.htmpl add below statement:

<PDM_MACRO name=dtlDropdown hdr="Created" attr=created_via>

It will appear as below:

Also, can define the field as read only by adding as below:

<PDM_MACRO name=dtlReadonly hdr="Created" attr=created_via>