Service Point Mobile App with SAML Login Unsuccessful

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

The customer has an environment configured with SAML authentication.

The first login using the Service Point Mobile application is successful. 

If the customer tries to login again in a 24 hour period, then the application hangs and is stuck on a blue loading icon.

No issues noticed in web based Service Point sessions.

Debug logs show

DEBUG - 2022-06-24 00:01:35 [akka.io.TcpListener] - New connection accepted
DEBUG - 2022-06-24 00:01:35 [c.c.c.a.f.CASMContentSecurityPolicyFilter] - CA service catalog endpont :userdomain.com
DEBUG - 2022-06-24 00:01:35 [c.c.c.a.f.CASMContentSecurityPolicyFilter] - Content security policy value from application.conf : script-src 'self' 'unsafe-inline' 'unsafe-eval' <https User domains here>
DEBUG - 2022-06-24 00:01:35 [c.c.c.a.f.CASMContentSecurityPolicyFilter] - Overriding content security policy header with : script-src 'self' 'unsafe-inline' 'unsafe-eval' <https user domains here>
DEBUG - 2022-06-24 00:01:35 [a.s.impl.io.InputStreamPublisher] - No more bytes available to read (got `-1` from `read`)

 

Environment

Service Desk Manager 17.3.RU4

Service Point Mobile Application 1.6

Resolution

This issue was identified and resolved in DE65702 and is pending release in Service Point Mobile application version 1.7

As of now, Service Point mobile app 1.7 is scheduled to release in the first week of October. 

*****update*****

Service Point Mobile app version 1.7 had been published April, 2023