Modern Timesheets Pages Not Loading/Flickering

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

1. Navigating to the Modern Timesheets >  'My Timesheet' loads indefinitely. It just flickers continuously.

The only accessible page is the 'Timesheets' page.

2. Navigating to the Modern Timesheets >  'My Timesheet'
Click +Work button does not have Add Task popup come up.

3. Navigating to the Modern Timesheets > 'Review & Approve' pages, it goes back to the 'Timesheets' page.
When the blueprint is configured to just to show the 'Review and Approve' page, the message appears:

No time periods available.

The HAR content just loads constantly and HAR content is not able to be saved for review.

Environment

Release : 15.9.3

 

Cause

 

 

Resolution

A. Upon reviewing the HAR content, it was found the timesheet results were returning null, e.g.

{"_pageSize":25,"_self":"https://example.com/ppm/rest/v1/private/personalizations?filter=%28%28component+%3D+%27timesheet%27%29+and+%28userid+%3D+5070498%29%29&fields=userid%2Ccomponent%2Cpersonalizations&sort=userid","_totalCount":0,"_results":[],"_recordsReturned":0}

Check a known user login having the issue:

Ensure the following:
1. 'Open For Time Entry' is set.
2. 'Track Mode' set to PPM.
3. The global right (Timesheets - Navigate) is provided, if needed.
4. Have affected user clear browser cache and log back in. 

B. Check if the CMN_UI_PERSONALIZATIONS table contains a row for the user_id = 0 for 'timesheet' component.

If not, use the following to add it:

INSERT INTO CMN_UI_PERSONALIZATIONS (ID, USER_ID, COMPONENT, PERSONALIZATIONS, CREATED_BY, CREATED_DATE,
                                                 LAST_UPDATED_BY, LAST_UPDATED_DATE)
VALUES (5000002, 0, 'timesheet',
        '{"timesheet":{"staff":{"staffList":{"statusFilter":{"id":"0"}}},"reviewAndApprove":{"activeResourceFilter":"myTeam","selectionState":["1"],"resourceManager":{"id":null,"name":null}}}}',
        1, TO_DATE('2017-08-23 19:55:12', 'YYYY-MM-DD HH24:MI:SS'), 1,
        TO_DATE('2017-08-23 19:55:12', 'YYYY-MM-DD HH24:MI:SS'));

This will resolve both the 'My Timesheets' and 'Review and Approve' pages not loading.