After upgrading MM to 21.2.12, the CA5620SamY1731 NFMP SAM Nokia device pack is not working

Products

• CA Performance Management - Usage and Administration
• DX NetOps
• CA Mediation Manager

Issue/Introduction

On a DXMM version 21.2.1 system with java 1.8, after upgrading to 21.2.12 with Java 11, the CA5620SamY1731 device pack is no long functioning and pulling data files from the NFM-P.  

Seeing a bunch of the following errors in the log:
<snip/>
Aug 30, 2022 4:54:00 PM, [98635@System01/Thread-3/99],  com.torokina.tim.plugin.jms.AlcatelSAMJmsConn initConnection
INFO: Trying to connect : System02.domain.com:1097
Aug 30, 2022 4:54:00 PM, [98635@System01/Thread-3/99],  com.torokina.tim.engine.Main$2 uncaughtException
SEVERE: Fatal Error caught, exit application.
java.lang.ExceptionInInitializerError
        at org.jboss.marshalling.river.RiverMarshaller.<clinit>(RiverMarshaller.java:1233)
        at org.jboss.marshalling.river.RiverMarshallerFactory.createMarshaller(RiverMarshallerFactory.java:54)
        at org.jboss.naming.remote.protocol.v1.WriteUtil.getMarshaller(WriteUtil.java:141)
        at org.jboss.naming.remote.protocol.v1.WriteUtil.prepareForMarshalling(WriteUtil.java:113)
        at org.jboss.naming.remote.protocol.v1.Protocol$1$1.write(Protocol.java:81)
        at org.jboss.naming.remote.protocol.v1.WriteUtil.write(WriteUtil.java:61)
        at org.jboss.naming.remote.protocol.v1.Protocol$1.execute(Protocol.java:76)
        at org.jboss.naming.remote.protocol.v1.RemoteNamingStoreV1.lookup(RemoteNamingStoreV1.java:95)
        at org.jboss.naming.remote.client.HaRemoteNamingStore$1.operation(HaRemoteNamingStore.java:305)
        at org.jboss.naming.remote.client.HaRemoteNamingStore.namingOperation(HaRemoteNamingStore.java:133)
        at org.jboss.naming.remote.client.HaRemoteNamingStore.lookup(HaRemoteNamingStore.java:301)
        at org.jboss.naming.remote.client.RemoteContext.lookupInternal(RemoteContext.java:104)
        at org.jboss.naming.remote.client.RemoteContext.lookup(RemoteContext.java:93)
        at org.jboss.naming.remote.client.RemoteContext.lookup(RemoteContext.java:146)
        at java.naming/javax.naming.InitialContext.lookup(InitialContext.java:409)
        at com.torokina.tim.plugin.jms.AlcatelSAMJmsConn.initConnection(AlcatelSAMJmsConn.java:335)
        at com.torokina.tim.plugin.jms.TimJMSFunction.firstTimeConnect(TimJMSFunction.java:279)
        at com.torokina.tim.plugin.jms.TimJMSFunction.process(TimJMSFunction.java:163)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at com.torokina.tim.process.node.function.TimProcessFunction.process(TimProcessFunction.java:169)
        at com.torokina.tim.process.aop.TimProcessNodeProxy.process(TimProcessNodeProxy.java:107)
        at com.torokina.tim.process.node.TimProcessNodeList.process(TimProcessNodeList.java:252)
        at com.torokina.tim.process.node.TimProcessNodeList.process(TimProcessNodeList.java:74)
        at com.torokina.tim.process.node.ifelse.TimProcessIf.process(TimProcessIf.java:110)
        at com.torokina.tim.process.aop.TimProcessNodeProxy.process(TimProcessNodeProxy.java:107)
        at com.torokina.tim.process.node.TimProcessNodeList.process(TimProcessNodeList.java:252)
        at com.torokina.tim.process.node.TimProcessNodeList.process(TimProcessNodeList.java:74)
        at com.torokina.tim.process.node.acquisition.TimProcessAcquisition.process(TimProcessAcquisition.java:154)
        at com.torokina.tim.process.aop.TimProcessNodeProxy.process(TimProcessNodeProxy.java:107)
        at com.torokina.tim.process.node.TimProcessNodeList.process(TimProcessNodeList.java:133)
        at com.torokina.tim.process.node.TimProcessNodeList.process(TimProcessNodeList.java:87)
        at com.torokina.tim.process.TimProcessRoot.process(TimProcessRoot.java:180)
        at com.torokina.tim.process.aop.TimProcessNodeProxy.process(TimProcessNodeProxy.java:107)
        at com.torokina.tim.process.TimProcessAcquisitionManager.process(TimProcessAcquisitionManager.java:133)
        at com.torokina.tim.engine.poller.AcquisitionInvoker.invoke(AcquisitionInvoker.java:88)
        at com.torokina.tim.engine.poller.PollerThread.run(PollerThread.java:109)
        at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: java.lang.IllegalStateException: No standard field found for reverse order comparator!
        at org.jboss.marshalling.river.Protocol.<clinit>(Protocol.java:220)
   

Environment

Dx NetOps Mediation Manager 21.2

Cause

After upgrading Mediation Manager, the device pack needs to be upgraded through the GUI

Resolution

upgrade the device pack from GUI.

select Dp à click upgrade à select Typical à check Device Pack Repository à select the DP à click Next à update parameters required

 This should resolve the issue.