The "Security" tab page is not opening in the right-click> Properties for any folder. The following generic error message is returned:
Symantec Management Server Error
An error has occurred that prevents the Symantec Management Console displaying correctly.
The other tabs load just fine, like the "General" tab:
The NS logs show the following entry:
Failed to process web request.Exception of type 'System.Web.HttpUnhandledException' was thrown.
[System.Web.HttpUnhandledException @ System.Web]
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext context)
at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)
The given key was not present in the dictionary.
[System.Collections.Generic.KeyNotFoundException @ mscorlib]
at System.ThrowHelper.ThrowKeyNotFoundException()
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at Altiris.NS.UI.RoleSecMgr.PermissionTreeProvider.BuildTree()
at Altiris.NS.UI.RoleSecMgr.PermissionTreeProvider.GetTreeNodes()
at Altiris.NS.UI.RoleSecMgr.PermissionTree.CreateChildControls()
at System.Web.UI.Control.EnsureChildControls()
at Altiris.NS.UI.RoleSecMgr.PermissionTree.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)Exception logged from:
at Altiris.NS.UI.AltirisPage.ProcessRequest(System.Web.HttpContext)
at System.Web.HttpApplication+CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStepImpl(System.Web.HttpApplication+IExecutionStep)
at System.Web.HttpApplication.ExecuteStep(System.Web.HttpApplication+IExecutionStep, Boolean&)
at System.Web.HttpApplication+PipelineStepManager.ResumeSteps(Exception)
at System.Web.HttpApplication.BeginProcessRequestNotification(System.Web.HttpContext, AsyncCallback)
at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(System.Web.Hosting.IIS7WorkerRequest, System.Web.HttpContext)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr, System.Web.RequestNotificationStatus&)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr, IntPtr, IntPtr, Int32)
at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr, IntPtr, IntPtr, Int32), AppDomain [/LM/W3SVC/1/ROOT/Altiris/NS-1-133051725071285549]HTTP [GET]: http://localhost/Altiris/NS/RoleSecMgr/ItemPermissions.aspx?ItemGuid=467c197e-c83b-4d89-b659-7f93f026769e&view=properties&ConsoleGuid={3faa8b67-250b-42ad-8186-fe2f49a9e707}
ip: [127.0.0.1]; languages: [en-HK];
timings: [[R] 00:00:16.1932109(W: 00:00:00.5468985)];
response: [200 OK]; x-smp-nsversion: [8.5.5713.0];
-----------------------------------------------------------------------------------------------------
Date: 8/17/2022 8:21:01 AM, Tick Count: 501964625, Size: 3.47 KB
Process: w3wp (45136), Thread ID: 449, Module: Altiris.NS.UI.dll
Priority: 1, Source: Altiris.NS.UI.AltirisPage.ProcessRequest
which refers to "The given key was not present in the dictionary" causing the issue.
When trying to browse the link mentioned in the error :
http://localhost/Altiris/NS/RoleSecMgr/ItemPermissions.aspx?ItemGuid=467c197e-c8[...]ew=properties&ConsoleGuid={3faa8b67-250b-42ad-8186-fe2f49a9e707}
This same error occurs:
ITMS 8.x
This is some inconsistency with permissions and permission groups. The referenced item in the NS logs has some permission that references an unavailable permission group. It looks up a dictionary that gets created from spGetSecurityPermissionDisplayGroups output by DisplayGroupGuid returned for permission from spGetSecurityPermissions call. But this GUID does not exist in the created dictionary, so we get a specified failure.
The missing security group is "asset permissions" that is installed along with Asset Management solution.
In this particular instance, Asset Management Solution was removed at some point. For some reason, not all of the proper references were removed.
In order to resolve this issue, reinstall Asset Management Solution thru SIM (Symantec Installation Manager)
Validate Issue
If you want to check what group is missing, do the following:
Guid | NameRef |
79495195-92B8-4760-BCF9-1BA1E904010E | system permissions |
CF649BBC-EC2E-462A-B8D5-2852BC3B6424 | asset permissions |
7F4A6F32-91EE-45FC-9F68-5A8F1F2FD3E9 | report permissions |
1FE13A39-2483-42B6-A4B6-7FE3CDD82549 | connection profile permissions |
22574A13-DD92-4515-821D-80E51BE3FB36 | credential permissions |
E2787D31-A919-4A63-9AAF-A8E1648858C5 | folder permissions |
A03A2DA1-6D7B-4613-AC18-AFABEAAF7C29 | software update management permissions |
16358E5D-B7A2-469C-B102-B3884B428403 | task server permissions |
2A863C85-FEB3-4FF5-B2F8-D1DC4981DE25 | policy permissions |
FE04C752-0270-46D1-9242-DFCCD0409E68 | resource management permissions |
85E1B000-BD21-49E0-9D51-F7BBC1204036 | collection permissions |
CF649BBC-EC2E-462A-B8D5-2852BC3B6424 | asset permissions |
Guid | Name | Description | DisplayGroupGuid | Solution | Guid |
2D48AFBC-0189-498B-9D83-2AF0DBC918EE | Report on Owned Resources | Report on owned resources | CF649BBC-EC2E-462A-B8D5-2852BC3B6424 | AE83A505-FFE2-4188-A0ED-D15F994FEB12 | NULL |