In Remote Control Viewer some Global Address books are missing or incomplete
In logs TRC_REPORTER*.log
280722-10:05:25.6908503L|006052|0000189c|VIEWER |rcAddressBook | |000000|INFO | GetBookInfo: Address book = E52BD68A16ADFC4E99CC42062089839E
280722-10:05:25.6925624L|006052|0000189c|VIEWER |rcAddressBook | |000000|INFO | CRCAddressBook::LoadAddressBookFromFile: loading file: C:\Users\admin123\AppData\Roaming\CA\RemoteControl\winnt-abc-admin123-comp1.xml user: <UserName>
280722-10:05:25.6927158L|006052|0000189c|VIEWER |rcAddressBook | |000000|INFO | CRCAddressBook::CreateEmptyDataBase: file: C:\Users\admin612\AppData\Roaming\CA\RemoteControl\winnt-abc-admin123-comp1.xml user: <UserName>
Client Automation - Any Versions
Problem could be caused by a conflict with Antivirus.
Realtime Antivirus Agent blocks file creation/deletion actions made by egc30n.exe under C:\Users\<user>\AppData\Roaming\CA\RemoteControl
Check the settings of Antivirus Agent or check if it is possible to exclude the directory C:\Users\<user>\AppData\Roaming\CA\RemoteControl from the realtime scan