SOI UI Triage Tests failed

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The Triage tests NOT PASSED.

Type repository loaded - FAILED
ModelHierarchy available - FAILED

Domain connection - UNKNOWN
Domain poller connected - UNKNOWN
TopLevelService present - UNKNOWN
DomainHierarchy not empty - UNKNOWN

Environment

Release : 4.2

Component : Service Operations Insight (SOI) User Interface

Resolution

Customer setup UI to connect to the SOI Manager via https in the \CA\SOI\SamUI\webapps\sam\server-config.xml

 

Since this is a secure connection to the manager, customer needs to run the following command on the UI server.

NOTE: No need to setup the soitoolbox.cfg on the UI server to execute the command.

\CA\SOI\Tools\soitoolbox.exe --addCertToTrustStore 

 

https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99111566&os=WINDOWS-ALL