ERROR: "java.lang.NullPointerException ExceptionMessage=[null]" in xcom.log

Products

• XCOM Data Transport - Windows

Issue/Introduction

When the xcomd service is started, message "java.lang.NullPointerException ExceptionMessage=[null]" is in the xcom.log.  We don't have any database defined/configured for the History or Trusted security. Why are we seeing these messages?

Environment

XCOM™ Data Transport® for Windows

Cause

Userids not having the proper permission for the xcom.log.

Resolution

Providing the userid in question the proper permission to Write to the xcom.log will allow the messages to write in the xcom.log.

XCOM uses two sets of credentials to access the log:

• Those assigned to the XCOMD CA XCOM Scheduler service in the SERVICES applet of the Control Panel
• The credentials that are passed in the transfer (USERID).

The user ID performing the transfer must have change access for the log, or XCOM Data Transport cannot update the xcom.log with transfer information.