SpectrumDataPublisher Published Alarms Not Seen in DX Operational Intelligence

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Integrated Spectrum with DX Operational Intelligence and although it appears to be synchronized from the logs, Alarms are not visible in the OI console

 

SpectrumDataPublisher.log
-------------------------------------
2022-07-21 12:15:00,817 INFO [AlarmSync] [execute] - Scheduler started: ALARM_INCR_SYNC_JOB 
2022-07-21 12:15:00,817 INFO [AlarmSync] [performIncrementalSync] - Performing Alarm Incremental Sync. id : 629780fd-8215-4184-afdf-b45e708324af 
2022-07-21 12:15:00,823 INFO [AlarmDataReconciler] [processAlarmMetricData] - Total Alarm Count is: 2
2022-07-21 12:15:00,823 INFO [AlarmDataReconciler] [processAlarmMetricData] - Added Alarm Count is: 1
2022-07-21 12:15:00,823 INFO [AlarmDataReconciler] [processAlarmMetricData] - Deleted Alarm Count is: 0
2022-07-21 12:15:00,823 INFO [AlarmDataReconciler] [processAlarmMetricData] - Delta Alarm Count is: 1
2022-07-21 12:15:00,823 INFO [AlarmDataReconciler] [compareForIncrementalSync] - No of added Alarms received during incremental sync: 1
2022-07-21 12:15:00,823 INFO [AlarmDataReconciler] [compareForIncrementalSync] - No of modified Alarms received during incremental sync: 0
2022-07-21 12:15:00,823 INFO [AlarmDataReconciler] [compareForIncrementalSync] - No of deleted Alarms received during incremental sync: 0

DX Operational Intelligence Console

Environment

Release : 21.2

Component : Spectrum Integrations

Cause

Found that the DestinationDefaultTenant value was incorrect in the ConnectorConfig.xml on the SpectrumDataPublisher machine.

Resolution

We found that the default tenant value in the ConnectorConfig.xml file was incorrect. We
    obtained the correct value from the DX OI interface.

In the DX Operational Intelligence Console

  ~~> Settings
 


  ~~> Connector Parameters
 
 

  Copy the 'Cohort ID' value
 
   

Updated the SpectrumDataPublisher Configuration with the correct <DestinationDefaultTenant> value

- change to SpectrumDataPublisher config directory
      cd /usr/SpectrumDataPublisher/config/

- Edit the connector configuration file (make a backup of the file before editing)
      vim ConnectorConfig.xml  (updated the <DestinationDefaultTenant> value)

 
 

- restart the SpectrumDataPublisher

     cd /usr/SpectrumDataPublisher
     ./run.sh start


The Alarms should now be populated and seen in DX OI Console