APM 10.5>10.7 SP3 Assistance
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APM 10.5>10.7 SP3 Assistance


Article ID: 248676


Updated On:


CA Application Performance Management (APM / Wily / Introscope)


We need help in upgrading from 10.5 to 10.7 SP3 .



Release : 10.5

Component :


1) The Environment -- Two clusters . One running APM (Which is likely) and this one running APM 10.5 . You want to go to APM (HF 29/SP3) . the latest release is HF 84 . APM 10.7 is SP4 

2) How you want to download APM 10.7 00 (GA aka This is a full 10.7 EM installer as well as Webview , workstation, and Agents

3) Then select SP3 and download the updater for EM,Webview . Get the full Agent installers from SP3

4) Check APM 10.7 Sizing guide and calculator https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-7/ca-apm-sizing-and-performance.html

and Release Notes https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-7/ca-apm-release-notes.html

You may want to consider SAAS Agents once APM .7 EM is installed. You will have to set two properties 


During workdays , you may open a new case when running into install/post-install issues.


Other questions:

- Will this be an in-place upgrade or fresh install?

- Will you need new hardware and/or transitioning to virtual /physical and different OS or release?

- Did you check the APM sizing calculator & guide/compatibility guide, upgrade KBs 

- Did you download the install files and review them?

- Do you have a test environment to try this out?

- Do you plan to add more EMs?

- What about CEM and customizations?