Perl script not working after upgrade

Products

• CA Harvest Software Change Manager

Issue/Introduction

After installation on new server the perl script that is used to send notification emails to the package owner/assignee no longer works.  How can we get it working again?

Environment

Release : 13.0.3

Component : CA HARVEST SCM CORE FUNCTIONALITY/PROCESS AUTOMATION

Resolution

We found that using the version of perl included in the Oracle 19c client installation resolved the problem.

1. In the cascm user's profile we added the following lines: 

   export PATH=$ORACLE_HOME/perl/bin:$PATH
   export LD_LIBRARY_PATH=$ORACLE_HOME/perl/lib:$LD_LIBRARY_PATH

2. Since we were already logged in as the cascm user and the profile is set during login we executed the two commands from the command line to activate them for the current session.  In future sessions, this step will not be necessary.

3. We stopped and restarted the SCM Broker and HServers

After testing we concluded the perl script used by the UDP now works correctly.