PowerBi Export Issues in RDP Session Launched from PAM

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

When users are trying to export dabatase tables from powerbi from an RDP session that was launched from the PAM access page, they are getting a java heap error:

Environment

Release : 4.0, 4.1 (affects all supported PAM releases as of August 2022)

Component : PRIVILEGED ACCESS MANAGEMENT

Cause

The PAM RDP client has limited support of clipboard formats. We document this on page Known Issues:

RDP Client Does Not Support Custom Clipboard Formats (DE334815)
The RDP Client supports only the following standard clipboard formats for copy and paste operations:
CF_TEXT
CF_UNICODETEXT
CF_DIB
The RDP Client therefore does not support applications that use custom clipboard formats to handle data that cannot be translated into a standard clipboard format. Performing a cut and paste operation in such an application via the RDP client can result in data loss.

Resolution

The workaround is to use an RDP Proxy service that launches a native RDP client, typically mstsc.exe, see documentation page Create an RDP Proxy Service to Access a Device. An example of such a service is shown in KB 234665.