ERROR: "JRE libraries missing or not compatible" XCOM Linux
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ERROR: "JRE libraries missing or not compatible" XCOM Linux

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Article ID: 248448

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Updated On:

Products

XCOM Data Transport XCOM Data Transport - Linux PC

Issue/Introduction

Message "JRE libraries missing or not compatible" is received when trying to install/apply the latest fix for XCOM for Linux.

Environment

XCOM™ Data Transport® for Linux PC

Cause

Group "xcomadm" didn't have proper permissions to the following logs:

'CA_XCOM_Data_Transport_r11.6_SP01_(64-bit)_Install_07_26_xxxx_11_28_24.log'

and 

xcominstaller.log

Resolution

Provide the proper access to the installer logs. 

Additional Information

Enabling LAX_DEBUG=true to debug the installer can be helpful in determining what is causing the problem. For example:

export LAX_DEBUG=true

sh XCLX86_XCOMPATCH_r116xxxxx_64.bin > /tmp/debug.out 2>&1

NOTE: Version 12.0 for XCOM for Linux is available and this resolution can be used when applying maintenance there.