LDAPSync removes users from group after interruption with WARN message.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

During the execution of LDAPSync a WARN message is displayed:

2022-06-02 17:44:03.100 [main] c.a.s.l.s.AESynchronizationStep          WARN   No LDAP user found, please verify LDAP credential or setting information.

After this WARN message all remaining users are set to inactive and removed from their Automation Engine user groups:

2022-06-02 17:44:04.331 [main] c.a.s.l.s.AESynchronizationStep          INFO   Sync user 'USER1/DEPARTMENT' (Group), remove from USRG.NAME [1/46]
2022-06-02 17:44:21.227 [main] c.a.s.l.s.AESynchronizationStep          INFO   Sync user 'USER2/DEPARTMENT' (Group), remove from USRG.NAME [2/46]
2022-06-02 17:44:31.895 [main] c.a.s.l.s.AESynchronizationStep          INFO   Sync user 'USER3/DEPARTMENT' (Group), remove from USRG.NAME [3/46]

Environment

Release : 2.3.x

Component : LDAPSYNC

Cause

Defect.

Resolution

Update to a fix version listed below or a newer version if available.

Article title: How to register to Broadcom Software Product updates and Critical Alerts --> https://knowledge.broadcom.com/external/article?articleId=133819

Component: LDAPSync

LDAPSync 2.3.5 HF1 - Available

Public short description EN:
LDAP users disabled due to connection issues

Public description EN:
An issue has been solved where, due to LDAP connection issues, existing users got disabled during LDAP-sync run.