Increasing GCEventAddCmd CI's Projection sheet per notebook

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We try to create CI's using GCEventAddCmd, We fail to create more than 5 CI's with the same label on the UniversalConnector (see "Add a CI to a Service" on
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/connectors/generic-connector-documentation/universal-connector_2/universal-connector-command-line-interface_2_3/integration-scenario-examples.html)

Environment

Release : 4.2 

Component : Service Operations Insight (SOI) Manager

Cause

Working as designed.

Resolution

When CA SOI imports duplicate CIs from the same connector, CA SOI can create duplicate projection sheets for each CI in the notebook.The limit to number of projection sheets CA SOI creates uses the setting below:

Maximum Number of Projection Sheets per Notebook for a Connector Setting

By default the value is 5 and can go upto 9.

Changing this setting to a higher number may cause unsupported reconcilaition results.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/administrating/general-administration_2/configure-global-settings.html