Appneta SSO Certificate Update

Products

• AppNeta
• DX NetOps

Issue/Introduction

We appear to be having an SSO outage, and/or our companies SSO certificate was changed or needs to be updated.

Resolution

For SSO, AppNeta uses PingOne and OKTA , and SSO certificates are provided by customers usually with metadata. When expiring, a new cert is provided by the customer.

The certificate change should be done during a test call where you put the new cert in place on the portal and have the customer test logging in using an incognito browser window. An Broadcom Support Engineer can assist with this change. 

Additional details for SSO can be found here:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appneta-overview/system-administration/single-sign-on.html