Appneta SSO Certificate Update
Article ID: 248102
Updated On:
Products
Issue/Introduction
We appear to be having an SSO outage, and/or our companies SSO certificate was changed.
Resolution
For SSO, Broadcom uses OKTA , and SSO certificates are provided by customers usually with metadata. When expiring these need to be update with new cert provided by the customer.
The certificate change should be done during a test call where you put the new cert in place on the portal and have the customer test logging in using an incognito browser window. An Appneta Support Engineer can assist with this change.
Additional details for SSO can be found here:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appneta-overview/system-administration/single-sign-on.html
Additional Information
August 2023:
Previously AppNeta used PingOne for SSO, and are currently in the process of migrating customers to OKTA.
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