Appneta SSO Certificate Update

Products

• AppNeta
• DX NetOps

Issue/Introduction

We appear to be having an SSO outage, and/or our companies SSO certificate was changed or needs to be updated, or the certificate has expired and should be updated.

Resolution

For SSO, AppNeta uses PingOne and OKTA , and SSO certificates are provided by customers usually with metadata. When expiring, a new cert is provided by the customer.

The updated certificate should be provided to Broadcom, please create a support ticket for the update, and the Support team will request the certificate is uploaded in the support ticket.

We recommended performing the change certificate change during a scheduled call.  The support team will make the change with the IdP, using the updated certificate provided.   When completed, the customer can perform testing to confirm the the service continues to work as expected.  We recommend testing using an incognito browser window.
Additional details for SSO can be found here:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appneta-overview/system-administration/single-sign-on.html