Source Product link for Spectrum event launches Netops/PM

Products

• DX OI SaaS

Issue/Introduction

When clicking on the Source Product link in a DXOps Spectrum Alarm, the browser opens a window into the correct device but for the wrong tool - Netops PM

 

screen shot 1: All Alarm view showing source link highlighted

screen shot 2: result web page after clicking source link

Screen shot 3: Netops/Spectrum view of the original alarm

 

 

Environment

Release : SAAS

Component : CA DOI ALARM ANALYTICS

Resolution

 

Source product link populated in OI is dependent on the SDP configuration. Please refer the below content and see if NetOpsUrl is configured.

Doc Link: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/integrating/integrate-ca-spectrum-with-ca-digital-operational-intelligence-using-spectrum-data-publisher.html

Opening new case for ER