When clicking on the Source Product link in a DXOps Spectrum Alarm, the browser opens a window into the correct device but for the wrong tool - Netops PM
screen shot 1: All Alarm view showing source link highlighted
screen shot 2: result web page after clicking source link
Screen shot 3: Netops/Spectrum view of the original alarm
Release : SAAS
Component : CA DOI ALARM ANALYTICS
Source product link populated in OI is dependent on the SDP configuration. Please refer the below content and see if NetOpsUrl is configured.
Opening new case for ER