Is There a Suggested Order when Upgrading a Service Management Environment?

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When planning an upgrade of Service Management products, administrators may wonder if there is a specific order that servers must be upgraded?

Some examples of types of servers

Service Desk Manager BG (AA)

Service Desk Manager Standby (AA)

Service Desk Primary (Conventional)

Service Desk Secondary (Conventional)

xFlow

REST

Service Catalog

Environment

Release : 17.x

Component : SDM - Install/Upgrade/Configuration

Resolution

There is no specific order necessary for upgrading Service Management

In AA environments it is suggested to upgrade the Background Server first, next the Standby Server, and finally the Application Servers

Otherwise it is suggested to upgrade Service Desk Manager servers first.

Keep in mind, these are suggestions and not hard rules.