DLP Discover scan warning: No such mount point exists
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DLP Discover scan warning: No such mount point exists

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Article ID: 248084

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Updated On:

Products

Data Loss Prevention Network Discover Data Loss Prevention

Issue/Introduction

The File System Discover scan fails with the following message in the Enforce Console:

Scan started 
Failed to read //<path>; error; No such mount point exists -- p:.
Failed to complete Share: //<path>; error; No such mount point exists -- p:.
Scan Finished

Environment

Data Loss Prevention 15.7.x
Windows 2016

 

Cause

The P Drive on the Discover server is already in use.

Resolution

  1. Edit Crawler.properties on the Discover server.
  2. Remove the P drive from filesystemcrawler.mount.drive.validletters.windows

    Default setting:
    filesystemcrawler.mount.drive.validletters.windows = l:,m:,n:,o:,p:,q:,r:,s:,t:,u:,v:,w:,x:,y:,z:

    After removing P:
    filesystemcrawler.mount.drive.validletters.windows = l:,m:,n:,o:,q:,r:,s:,t:,u:,v:,w:,x:,y:,z:
  3. Save the file and restart the SymantecDLPDetectionServerService on the Detection Server.
  4. Re-run the Discover scan.