Number of robots in IM Console and OC console not in sync
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Number of robots in IM Console and OC console not in sync

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Article ID: 248017

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The number of robots in IM Console and OC console not in sync. We see even robots that we have deleted from IM in OC.

Environment

Release : 20.3

Component : UIM - ROBOT

Resolution

When you decommission a server, you need to take care of three things:

1) Remove from IM

2) Delete from OC:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-4/installing/discover-systems-to-monitor/advanced-configuration/remove-devices-in-usm.html

3) Remove the profile if it is being monitored my profiles like net_connect so that is not rediscovered again