TEWS Web Services 500 Internal Server Error in Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

When attempting to execute TEWS (Identity Manager) web services, the request fails with a 500 Internal Server Error. This error persists even when retrying the request via tools such as SoapUI.

Environment

Identity Manager 14.x & 15

Cause

The 500 Internal Server Error typically occurs when the admin_id configuration is not enabled in the Identity Manager Management Console, preventing the TEWS service from properly authorizing or processing the request.

Resolution

To resolve this issue, you must enable the admin_id checkbox within the Identity Manager Management Console:

1. Log in to the Identity Manager Management Console.
2. Navigate to Advanced Settings.
3. Select Web Services.
4. Locate the Enable admin_id checkbox and ensure it is selected.
5. Save your changes.
6. Restart the Identity Manager service or the application server if required by your specific deployment.

After enabling this setting, retry your web service call (e.g., via SoapUI) to confirm the 500 error is resolved.