Preview PDF needs an option for Non SSO URL to be used

Products

• Clarity PPM On Premise

Issue/Introduction

PDF Preview in Clarity needs additional option to be able to set up a Non SSO URL for some environments that are highly secured to avoid timeout errors

STEPS TO REPRODUCE:

1. Login to clarity with single sign on enabled 
2. Navigate to Clarity --> MUX --> Project --> Status Report --> Preview 

Expected Results: The Status Report to be previewed successfully 

Actual Results: The Status report preview fails and below thrown and below error is seen. 

Caused by: com.microsoft.playwright.impl.DriverException: Error {
  message=’net::ERR_CONNECTION_REFUSED at https://xxx.example.com/pm/#/project/5203001/status/5153000?print=true
=========================== logs ===========================
navigating to “https://xxx.example.com/pm/#/project/5203001/status/5153000?print=true”, waiting until “load”

Environment

Release : 16.0.2, 16.0.3

Resolution

DE66207, fixed in 16.0.3 patch 2 and 16.1.0

1. Set up a Non SSO Clarity app server 

• In 16.0.3 Patch 2 set the Scheduler URL to the non SSO URL
• In 16.1.0+ Edit your properties.xml - add internalUrl attribute in webServer and set it to your nonSSO URL:
  • <webServer capaUrl="" internalUrl ="" tenantTimeout="1440"  >

Example:

2. Restart all the services