Is there any way to map Spectrum Alarm ID value with event management id field in ServiceNow (SNOW) with dynamic values?

Products

• CA Spectrum

Issue/Introduction

Case scenario:

We have Integrated SNOW and Spectrum 21.2.12. Integration is working fine.

Is there any way to map Alarm ID value with event management id field with dynamic values?

Environment

Release : 21.2, 22.2

Component : Spectrum Integrations

Resolution

We can send extra 5 Spectrum Alarm or Model attributes to ServiceNow using the CA Normalized Integration Management (NIM) custom attributes.

You can map Alarm ID (0x11f9c) to a custom attribute in nim-mappings-config.xml file:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/22-2/integrating/ca-spectrum-and-service-desk-integrations/alarm-fields-rest-examples-and-attribute-mapping.html

 

And then, map same custom attribute to required ServiceNow attribute in NIM UI-> Customizations tab as described in the documentation.

NIM UI login: http://<Oneclick_URL>/ca-nim-sm/ui/login.jsp
User name/password : nimadmin/nimadmin