Remove a device via the discovery_server callback

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

How to delete a device from OC, when  inventory is currently not working, or any other way to do this?

Environment

Release : DX UIM 20.4*/23.4*

Component : UIM - discovery_server

Resolution

1. Find the cs_id for the device. If you can get to the device via groups in OC this is listed as ID

alternatively this can be found via the following query:

select * from cm_computer_system where name like '%<machine_name>%'

 

2. Open the discovery_server probe utility (right click+P on the discovery_probe) and select Expert Mode

 

3. Enter the cs_id and select the green arrow

Additional Information

This may be needed if for some reason a device is not reporting correctly and is found to be that the devices IP had changed and that has not been reflected in the Operator Console UI.