We currently restrict uses with Service Desk to be unable to create CIs. But, since ITAM shares the DB we have found that users can create a CI through the ITAM copy. However, ITAM should not allow the copy as the previous item they are copying does not have a Model defined (our CIs for Applications are created in Service Desk and do not have models) with the Model field being required to create an entry in ITAM
Is there another way to restrict users from creating Application CIs from within ITAM?
Release : 17.3
Component : ITAM - Other / CA Service Desk Manager
The options that are available would be to restrict the given users from accessing the Copy function overall, but this may affect all Copy functionality, including those that the user should be permitted access to. One can also consider submitting an idea to our Communities page for a future release of ITAM to consider a design change that addresses such a scenario.